Warehouse Outlet Hours (Opening April 5, 2008)
Tuesday thru Friday: 9am - 11am ET. All other times by
appointment.
Customer Service (800-935-3625)
Monday-Thursday: 10am-5pm ET
Friday & Saturday: 10am-5pm ET
Sunday & Holidays: CLOSED
Shipping and Handling
Golden Oak Stables ships United Parcel Service Ground, United States Postal Service Priority Mail.
We require your street address for delivery. All orders received by midnight
eastern time will
be shipped no later than the next business day.
Insurance is not optional and the
cost is incorporated into the shipping charge. Please let us know immediately about any shipping problems with
your order. Orders that are determined by UPS or
USPS to be incorrect will be assessed an additional shipping
charge of $15.
Please let us know if you have any special shipping considerations.
Alaska, Hawaii and International shipping charges are calculated from
03301. Our website does not automatically calculate
shipping outside the continental USA. Once an order has been
placed we will send a manually calculated shipping invoice
for your authorization; If authorization is not received the
order will not be processed.
Back Orders
It is our policy to have in stock Breyer's complete line of horses, tack, etc. Our current
fill rate is typically greater than 99.999%. We do not have
backorders.
Pre-Orders
Pre-orders are treated as separate orders for the purpose of processing and shipment. |
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Satisfaction 100% GuaranteedGolden Oak Stables provides an unconditional guarantee for the complete line of Breyer products.
- Breyer is a quality product.
- We inspect each item before shipment.
- We take great pride in our packaging methods.
Returns
Inspect
your shipment when it arrives. If you are dissatisfied for
any reason, notify us immediately (within 24 hours) and we
will issue a return authorization for the unused merchandise
- Returns that are not authorized will be refused. This
policy is necessary in order to protect the non-use
integrity of our inventory.
For returns
that are authorized; we will issue a full merchandise
refund for orders that were less than $50; and for orders
over $50 that received Free shipping we will impose a 20%
re-stocking charge or $7.95, whichever is greater. Merchandise
must be returned, new, unopened and in original condition
immediately, but no later than two weeks after purchase (no
exceptions - Christmas Merchandise no
later than January 15).
Privacy Policy
Your privacy is very important to us. We do not sell or rent your personal information to third parties for their marketing
purposes.
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